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Course: Approaching The Home (Role Play)
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Approaching The Home (Role Play)

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Questionnaire (Approaching The Home – Role Play)

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  • Questions count: 5
  • Passing grade: A+
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1.

What is the initial focus for technicians when entering the customer's home?

Making an immediate sale
Discussing payment options right away
Making a positive first impression and ensuring a smooth entry
2.

What action does the speaker recommend regarding the doormat?

Ignore the doormat entirely
Ensure the doormat is displayed correctly and facing the door
Suggest replacing the doormat
3.

What should technicians ask to better understand the customer's heating and cooling needs?

If they have any complaints about the service received
About their preferences in brands
Questions regarding their current system's performance and issues
4.

Why is it essential for technicians to listen actively during the consultation?

To understand customer concerns and build trust
To fill the time with conversation
To hurry the customer along the decision-making process
5.

What should technicians do after gathering information about the customer's needs?

Politely excuse themselves from the conversation
Begin discussing specific solutions tailored to the customer's situation
Provide a list of all services without personalization
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