Questionnaire (Offering Solutions)

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What common mistake do technicians make when completing service calls?

Taking too much time to explain issues

Not offering solutions based on diagnosed problems

Doing unnecessary repairs

Why is it important for technicians to show customers the problems they identify?

It increases the repair time

It allows for more fluff items to be added to the list

It builds trust and helps customers understand the need for solutions

What types of issues should technicians demonstrate to customers?

Only major issues like complete system failures

Any identified problems, including minor issues and indoor air quality concerns

Only cosmetic issues

What should not be included in the technician's list of recommendations?

A laundry list of repairs without relevant discussion

Solutions discussed with the customer during the call

Detailed explanations of each issue

How does effectively communicating solutions impact the technician's sales?

It decreases the total cost of repairs

It complicates the sales process

It raises the average ticket significantly

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