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Course: Porch Light Close
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Porch Light Close

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Questionnaire (Porch Light Close)

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  • Questions count: 5
  • Passing grade: A+
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1.

What common customer response is addressed at the end of a sales presentation?

Customers say they need time to think about their options
Customers want to schedule a follow-up appointment
Customers express dissatisfaction with the prices
2.

How should the technician respond to a customer expressing a need to think it over?

Urge them to make a quick decision
Tell them to call back when they are ready
Explain that you are booked up and suggest stepping outside for them to discuss
3.

What is the "porch light close"?

A method of directly pressuring the customer into a sale
A strategy of stepping away to give customers privacy while encouraging them to make a decision
A technique involving lengthy discussions about product features
4.

What should the technician do once they step outside after offering the "porch light close"?

Leave the premises entirely
Pretend to be busy by making phone calls or texting
Wait silently without any communication
5.

What sign indicates that the deal is likely going to close?

If the customers wave the technician back in from the porch
If the customers immediately agree to the price
If the technician is called back inside promptly
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