Questionnaire (Post Close)

Submit quiz

Once you submit, you will no longer be able to change your answers. Are you sure you want to submit the quiz?

What does the speaker identify as a common customer objection at the conclusion of a sales presentation?

Customers want to know more about the installation process

Customers inquire about multiple financing options

Customers express the need to "think about it" before deciding

What strategy does the speaker suggest to reinforce the customer’s decision?

Urge the customer to finalize the deal immediately

Have the customer write down three reasons for choosing their service

Encourage the customer to call back later

How should technicians address a customer’s price concerns during the post-close conversation?

Ignore the concern and move forward with the paperwork

Offer to lower the price immediately

Reiterate the value and benefits of the service being provided

What personal approach does the speaker recommend engaging customers?

Sharing their personal achievements

Discussing unrelated topics that don’t involve the service

Building rapport through light conversation about family or interests

What does the speaker suggest if a customer expresses a desire to cancel after the sale?

Prompt the customer to recall the reasons for their initial decision and reassess the value provided

Accept the cancellation without further discussion

Tell them to call back later with a definite decision

The password must have a minimum of 8 characters of numbers and letters, contain at least 1 capital letter

I want to sign up as instructor

Remember me

Restore password

Password reset link sent to your email Close

Your application is sent We'll send you an email as soon as your application is approved. Go to Profile

Lost Password?