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Rehash Call Demo

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Questionnaire (Rehash Call Demo)

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  • Questions count: 5
  • Passing grade: A+
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1.

What are the two types of rehash discussed in the video?

Repair rehash and estimate rehash
Repair rehash and promotional rehash
Service rehash and customer feedback rehash
2.

What approach does the speaker recommend when making a rehash call?

Require the customer to make a decision immediately
Position the call as a quality assurance check
Focus solely on upselling additional products
3.

How should technicians address customer objections during a rehash call?

Ignore the objections and press for a sale anyway
Listen actively, acknowledging their concerns while guiding them to resolve them
Encourage them to call back if they change their mind
4.

What financing option does the speaker mention that can encourage customers to move forward?

A traditional bank loan with high interest
Immediate payment in full
12 months of no interest or payment
5.

What is the key benefit of following up with customers after a service or estimate?

To rekindle interest and secure missed sales opportunities
To push for immediate sales without context
To avoid further contact with the customer
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