Questionnaire (Sales Process – 4. Checking Outdoor Unit and Electrical Panel)

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What is the first thing the salesperson checks in section four of the sales process?

The size of the outdoor unit

The indoor thermostat

The electrical panel

Why is it important to check the wire gauge and breaker size?

To identify potential electrical issues or code violations

To ensure the AC unit looks good

To impress the customer with technical knowledge

What may the salesperson highlight if the wire is undersized?

They will suggest the customer buy a new electrical panel

They will explain the risk of electrical issues if a new unit is installed with the current setup

They will recommend a different brand of AC unit

What does measuring the outdoor unit's footprint allow the salesperson to do?

To determine the noise level of the unit

To ensure proper placement and compliance with code regulations

To show the customer how large the unit will be

How does this process differentiate the salesperson from their competition?

They offer lower prices

They have prettier marketing materials

They demonstrate a thorough, knowledgeable approach that competitors may overlook

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