Questionnaire (Sales process – 5. Inspecting indoor Unit and Taking indoor Measurements)

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What is the primary focus of step five in the sales process?

Inspecting the indoor unit and taking measurements

Inspecting the outdoor unit

Conducting customer interviews

What is the reason for opening the blower compartment during the inspection?

To check for dirt and dust buildup

To paint the unit

To adjust the thermostat

Why is it important to measure all registers in the house?

To estimate the installation cost

To ensure proper sizing of the new unit

To replace the old register covers

What should the salesperson communicate regarding potential entrance issues?

That everything will fit perfectly

That the installation will take longer than expected

That a Genie Lift may be necessary if the equipment is too large for the gate

What advantage does the salesperson gain by measuring thoroughly and mentioning competitors?

They can offer lower prices

They demonstrate thoroughness and expertise compared to competitors

They can provide a faster installation

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