Questionnaire (Sales Process – 6. Attic Duct Inspection)

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What is the first step the salesperson should take before entering the attic?

Measure the ductwork

Lay down a drop cloth to protect the home

Call the customer

Why is it important to explain the inspection process to the customer before heading up to the attic?

To inform them of what to expect and gain their trust

To fill time before starting

To keep them distracted

What should the salesperson check regarding the attic entrance before going up?

The color of the entrance

The size of the entrance

Its condition, such as cracks or fingerprints

What areas are vital to inspect thoroughly once in the attic?

Only the main ductline

All connections from the plenum to ducts, checking for air loss and insulation

Just the area around the unit

What is one reason for collecting the customer’s phone number?

To adjust dampers based on their feedback during inspection

To call them for payment later

To notify them of a sale

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