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Course: Selling Extended Warranties
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Selling Extended Warranties

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Questionnaire (Selling Extended Warranties)

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  • Questions count: 5
  • Passing grade: A+
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1.

What does the customer initially choose in the consultation?

The basic package with no warranties
The three-star package that includes a two-year labor and ten-year parts warranty
A different company’s proposal
2.

What concern does the speaker highlight regarding the manufacturer’s warranty?

It only covers cosmetic issues
After two years, the customer will need to pay for labor costs on repairs
It has no coverage for parts
3.

What solution does the speaker offer to mitigate the customer’s concerns about costs?

Introduce an extended warranty with coverage for an additional 5 to 20 years
Wait until next year to purchase
Suggest a different payment plan
4.

What analogy does the speaker use to explain customer costs related to the manufacturer's warranty?

The importance of regular maintenance check-ups
How a subscription service operates
The difference between purchasing a car from a dealership versus a private seller
5.

How does the speaker emphasize the importance of extended warranties to the customer?

By explaining that extended warranties provide peace of mind and save money in the long run
By stating that extended warranties are mandatory
By saying they are just extra services
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