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We always get 3 bids

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  • Questions count: 5
  • Passing grade: A+
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1.

What initial concern does Mike express regarding the HVAC project?

He wants more time to think about the decision
He is confused about the installation process
He typically requests three quotes before making a purchase
2.

How does the speaker respond to Mike's request for multiple quotes?

Accept it and suggest he get back after receiving all estimates
Provide a discount to compel a quicker decision
Remind him of his previous commitment to move forward if the price was right
3.

What does the speaker suggest to address the customer's budget concerns?

Ask Mike what part of the project he would like to cut out
Offer to send quotes to the customer for review
Recommend waiting until after the holidays
4.

What method does the speaker use to facilitate scheduling the installation?

Ask open-ended questions about the customer’s timeline
Provide two specific options for installation dates
Leave the decision open for Mike to contact later
5.

What analogy does the speaker use to explain the decision-making process?

Comparing decision-making to choosing between dinner options
Comparing decision-making to selecting a candy bar
Comparing decision-making to picking a movie to watch
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